Safety Notices

Customer Service

Our Customer Service department can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.

Phone:  1-888-427-4829
If calling from outside the USA or Canada:  1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.

Email:
Please complete our online submission form and a customer service representative will respond to you in two business days.
Click here to provide your product information so that we can resolve your request for information quickly.

For urgent matters, please contact Britax via phone rather than email.

Hours of operation:
Monday to Thursday:  9:00 am - 5:15 pm (ET)
Friday: 9:00 am - 4:45 pm (ET)


Mailing Address:
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
USA


Safety Notice and/or Recall Inquiries

For information or assistance regarding a safety notice, visit us.britax.com/recall or call 1-844-227-0300


HOT Topics:

Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:

When does my seat expire?
For information relating to your particular car seat, please refer to your user guide.


Britax Car Seats manufactured June 2010 or after
•    Infant car seats have a service life of 6 years.
•    Infant/Child seats (excluding the Classic line) have a service life of 7 years.
•    ClickTight Infant/Child seats have a service life of 10 years.
•    Combination Harness-2-Booster™ seats have a service life of 9 years.
•    Belt-Positioning Booster seats have a service life of 6 years.
 

Britax Car Seats manufactured through June 2010
•    The service life for most Britax infant car seats (including the base), older infant/child car seats, youth seats, and belt-positioning booster seats manufactured through June 2010 have a service life of 6 years. Frontier Harness-2-Booster seats manufactured from 2008-2010 have a service life of 9 years.

To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
 


BRITAX customer support resources: