Safety Notices

Customer Service

Our Customer Service department can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.

Phone:  1-888-427-4829
If calling from outside the USA or Canada:  1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.

Email:
Complete our online submission form.

Hours of operation:
Monday to Thursday:  8:30 am - 5:45 pm (ET)
Friday:  8:30 am - 4:45 pm (ET)

Mailing Address:
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
USA


Safety Notice and/or Recall Inquiries

For information or assistance with questions regarding safety notice or product recalls, call 1-800-683-2045 or email Britax.Recall@britax.com.


HOT Topics:

Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:

  • When does my seat expire?
    The service life for BRITAX infant car seats (including the base), older infant/child car seats, youth seats (such as the BRITAX REGENT), and belt-positioning booster seats is 6 years from date of manufacture. BRITAX infant/child car seats manufactured after June 2012 (excluding the Classic line) have a service life of 7 years.  BRITAX Harness-2-Booster seats including the PIONEER, FRONTIER CT, and PINNACLE CT have a service life of 9 years.  To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
     

BRITAX customer support resources: