Our Customer Service department can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
Hours of operation:
If calling from outside the USA or Canada: 1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.
Monday to Thursday: 8:30 am - 5:45 pm (ET)
Friday: 8:30 am - 4:45 pm (ET)
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
Safety Notice and/or Recall Inquiries
For information or assistance with questions regarding the B-Agile stroller safety notice, visit us.britax.com/recall, call 1-844-227-0300 or email Stroller.Recall@britax.com.
Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:
- When does my seat expire?
The service life for BRITAX infant car seats (including the base), older infant/child car seats, youth seats (such as the BRITAX REGENT), and belt-positioning booster seats is 6 years from date of manufacture. BRITAX infant/child car seats manufactured after June 2012 (excluding the Classic line) have a service life of 7 years. BRITAX Harness-2-Booster seats including the PIONEER, FRONTIER CT, and PINNACLE CT have a service life of 9 years. To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
BRITAX customer support resources: