Safety Notices

Customer Service

Our Customer Service department can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.

Phone:  1-888-427-4829
If calling from outside the USA or Canada:  1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.

Hours of operation:
Monday to Thursday:  8:30 am - 5:45 pm (ET)
Friday: 9:00 am - 4:45 pm (ET)

Mailing Address:
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
USA


Safety Notice and/or Recall Inquiries

For information or assistance regarding a safety notice, visit us.britax.com/recall or call 1-844-227-0300


HOT Topics:

Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:

When does my seat expire?
For information relating to your particular car seat, please refer to your user guide.


Britax Car Seats manufactured June 2010 or after
•    Infant car seats have a service life of 6 years.
•    Infant/Child seats (excluding the Classic line) have a service life of 7 years.
•    ClickTight Infant/Child seats have a service life of 10 years.
•    Combination Harness-2-Booster™ seats have a service life of 9 years.
•    Belt-Positioning Booster seats have a service life of 6 years.
 

Britax Car Seats manufactured through June 2010
•    The service life for most Britax infant car seats (including the base), older infant/child car seats, youth seats, and belt-positioning booster seats manufactured through June 2010 have a service life of 6 years. Frontier Harness-2-Booster seats manufactured from 2008-2010 have a service life of 9 years.

To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
 


BRITAX customer support resources: