Our Customer Service department can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.
If calling from outside the USA or Canada: 1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.
Complete our online submission form.
Hours of operation:
Monday to Thursday: 8:30 am - 5:45 pm (ET)
Friday: 8:30 am - 4:45 pm (ET)
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708
Safety Notice and/or Recall Inquiries
For information or assistance with questions regarding safety notice or product recalls, call 1-800-683-2045 or email Britax.Recall@britax.com.
Before contacting our Customer Service department check out both our Frequently Asked Questions (FAQ) and HOT Topics below:
- When does my seat expire?
The service life for BRITAX infant car seats (including the base), older infant/child car seats, youth seats (such as the BRITAX REGENT), and belt-positioning booster seats is 6 years from date of manufacture. BRITAX infant/child car seats manufactured after June 2012 (excluding the Classic line) have a service life of 7 years. BRITAX Harness-2-Booster seats including the PIONEER, FRONTIER CT, and PINNACLE CT have a service life of 9 years. To prevent injury due to deterioration or hidden damage, do not use child restraints or booster seats older than their service life or if it has been in a moderate or severe crash. You can find the date of manufacture on the child restraint/booster seat serial label.
BRITAX customer support resources: