Safety Notices

Customer Service

Phone: 1-888-427-4829
If calling from outside the USA or Canada: 1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.


Please complete our online submission form and a customer service representative will respond to you in two business days.
Click here to provide your product information so that we can resolve your request for information quickly.

For urgent matters, please contact Britax via phone rather than email.

Hours of operation:
Monday to Thursday: 9:00 am - 5:15 pm (ET)
Friday: 9:00 am - 4:45 pm (ET)

Mailing Address:
Britax Child Safety, Inc
4140 Pleasant Road
Fort Mill, SC 29708